Changelog — 2025

December 2025

Tenants can now use their own OpenAI API key for full cost control. Token usage tracked separately for BYOK vs platform keys.

Set monthly AI token budgets per workspace. Automated warnings at 75%, 90%, and 100% usage with email notifications.

Purchase additional AI tokens when plan limits are reached. Automatic Stripe charging with configurable top-up amounts.

November 2025

Public-facing rep portal with performance leaderboard, lead assignment tracking, and working hours management with timezone support.

Automatically reopen and follow up with stale leads. Configurable inactivity thresholds and AI-powered reengagement messages.

Post-chat satisfaction surveys in the widget. Collect ratings and feedback, viewable in analytics dashboard.

October 2025

Automatic lead scoring based on conversation content, visitor behavior, and engagement signals. Configurable qualification criteria.

Custom pipeline stages, drag-and-drop reordering, and stage-specific automation triggers.

Create template responses for common questions. Agents can insert saved replies with keyboard shortcuts during live chat.

September 2025

• PDF, DOCX, PPTX, and Excel file ingestion
• Automatic sitemap detection supporting 9 SEO plugins (Yoast, RankMath, All in One SEO, etc.)
• Configurable content chunking and overlap settings
• Vector embeddings with pgvector for semantic search

Choose between GPT-4o, GPT-4o-mini, and other OpenAI models per chatbot. Configurable temperature, max tokens, and reasoning effort.

August 2025

Major WordPress plugin rewrite:

• Automatic content synchronization from posts and pages
• WooCommerce product sync (title, price, images, inventory)
• Auto-detect WordPress sitemap from multiple plugin formats
• Encrypted API credential storage (AES-256)

Complete mobile optimization for the chat widget — adaptive sizing, touch-friendly interactions, and improved performance on mobile devices.

July 2025

Deployable JavaScript widget for any website:

<script src="https://chats.nexadesk.ai/widget.js"
        data-chatbot-id="YOUR_ID"></script>

Customizable appearance, pre-chat forms, business hours display, and powered-by branding options.

Real-time visitor tracking with page views, referral sources, device info, and geographic location. Visitor timeline in the conversation panel.

June 2025

Real-time agent dashboard for handling live conversations. Conversation assignment, department routing, internal notes, and agent presence indicators.

Connect Facebook pages to receive and respond to Messenger conversations directly from NexaDesk.

May 2025

Conversation analytics with message volume, response times, resolution rates, and agent performance metrics. Interactive charts powered by Recharts.

Configure automated responses for business hours, out-of-office messages, and greeting messages. Schedule-based activation.

April 2025

Enterprise-grade multi-tenancy with separate PostgreSQL schemas per workspace. Complete data isolation, independent billing, and per-tenant configuration.

Subscription management with Stripe. Monthly and annual billing, plan upgrades/downgrades, and automatic invoice generation.

March 2025

Major AI engine upgrade:

• Context-aware multi-turn conversations
• Product recommendation with real pricing from training data
• Conversation summarization
• Sentiment analysis
• Smart reply suggestions for agents

TOTP-based 2FA for user accounts and super admin portal. Backup codes and recovery flow.

February 2025

Create departments (Sales, Support, Billing, etc.) and route conversations based on topic or customer request.

Drag-and-drop form builder for pre-chat qualification. Conditional logic, field validation, and submission workflows.

January 2025

Invite team members with role-based access control. Admin, agent, and viewer roles with granular permissions.

Full conversation archive with search across all channels. Filter by date, agent, status, tags, and customer.