Changelog — 2023
Fusion Chat releases and improvements in 2023
November 2023 — March 2024
Built-in CRM with lead capture, pipeline management, and contact profiles. Manual lead creation, status tracking, and activity logging.
Configurable email notifications for new conversations, lead assignments, and escalations. SMTP and OAuth email support.
Multi-language support for the dashboard and widget. English, French, Spanish, and Arabic (with RTL support).
May 2023 — October 2023
Upload documents and website URLs to train the AI chatbot. Content processing pipeline with text extraction, chunking, and embedding generation.
Basic conversation interface with visitor info panel, message history, and status management (open, resolved, pending).
Super admin portal for managing tenants, plans, and platform configuration. Model pricing, API key management, and system health monitoring.